Training certificates

When certificates start, pass a Clean Hands training test and you can get a free certificate of completion.

What the certificate shows

It shows that the named person passed the test for one module, on the date shown. It is a certificate of completion, based on the Level 1, 2 or 3 food hygiene topics. It is not an accredited qualification. If your job needs an accredited food hygiene certificate, take an accredited course.

How the test works

• Questions are picked at random from a bank for each module, and the answers are shuffled. Every attempt is different.
• Module 1 has 15 questions and you need 12 right. Modules 2 and 3 have 20 questions and you need 16 right.
• Your answers are marked on Google's servers, which run our tests, not in your browser.
• You can take the test as many times as you like.
• A test finished in under a minute does not get a certificate.

Checking a certificate

Every certificate has a number, such as CH-M2-2611-7K4QPX. Anyone can check a certificate number to see the name, module, score and date.

We don't check who took the test. An employer should still make sure staff understand and follow food safety rules.

If you think something is wrong

If you think a question or answer is wrong, or you want to challenge a result, email support@cleanhands.org.uk within 30 days. Include your certificate number or the question. We reply within 5 working days. If a question was wrong and it changed your result, we will issue a certificate.

If we find a certificate was got dishonestly, for example by someone else taking the test, we may cancel it.

Keeping the training accurate

The training is based on Food Standards Agency, Food Standards Scotland and NHS advice. We review it every 12 months, and sooner when the guidance changes.

How we use your details: see Privacy.